Privacy policy

1. Data controller

The controller of the personal data collected through this website is:

• Trading name: CleanNgo
• Company name: NDN Services SRL
• Legal form: private limited company (SRL)
• Company number (BCE/KBO): 1016.238.910
• VAT number: BE 1016.238.910
• Registered office: Leliestraat 51, 1800 Vilvoorde, Belgium
• Phone: +32 486 51 81 81
• Email: contact@cleanngo.be

2. Personal data collected

We only collect the data you choose to send us through our contact and quote request form:

• First name and surname
• Email address
• Phone number
• Type of service required
• Free-text message (description of your request)

We do not collect any personal browsing data. Our audience analytics tool (Umami) is set up without cookies and does not process any data that could identify you personally.

3. Purposes and legal basis for processing

4. Retention period

Your data is kept only for as long as necessary for the purposes for which it was collected:

• Quote requests not followed up: 1 year from your request.
• Client data (service carried out): 3 years from the end of the business relationship, in line with limitation periods under Belgian law.
• Billing data: 7 years, in line with Belgian accounting obligations.

When these periods expire, your data is irreversibly deleted or anonymised.

5. Recipients of the data

Your personal data is accessible only to authorised people within CleanNgo. It is never sold, rented or passed on to third parties for commercial purposes.

To send confirmation emails following your contact request, we use the following processor:

• Resend, Inc.: transactional email provider. Registered office: 2261 Market Street #5039, San Francisco, CA 94114, United States. (Resend privacy policy)

6. Data transfers outside the European Union

Resend, Inc. is based in the United States. The transfer of your data to that country is covered by the Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Article 46 of the GDPR, ensuring an adequate level of protection.

No other data is transferred to third countries. Our audience analytics tool (Umami) is self-hosted on servers located in Europe.

7. Cookies and trackers

This website does not use any tracking or profiling cookies. We use Umami, a privacy-friendly open-source analytics tool:

• No cookies are placed in your browser.
• No personally identifiable data is collected or stored.
• Statistics are anonymised and aggregated (page views, traffic sources).
• The tool is self-hosted on our servers located in Europe.

No cookie consent banner is required for this use, in line with the guidelines of the Belgian Data Protection Authority (DPA).

8. Data security

We take appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction:

• Secure connection over HTTPS (TLS).
• Access to data restricted to authorised people only.
• Infrastructure hosted on secure servers.

9. Your rights

Under the GDPR (Articles 15 to 22), you have the following rights:

• Right of access: obtain a copy of the data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: ask for your data to be deleted (the "right to be forgotten").
• Right to restriction: limit processing in certain circumstances.
• Right to object: object to processing on legitimate grounds.
• Right to data portability: receive your data in a structured, machine-readable format.

To exercise any of these rights, send your request by email to contact@cleanngo.be. We undertake to reply within one month, in accordance with Article 12 of the GDPR.

10. Right to lodge a complaint

If you believe the processing of your data does not comply with the GDPR, you have the right to lodge a complaint with the competent supervisory authority in Belgium:

11. Changes to this policy

We reserve the right to update this policy at any time, in particular to comply with any legal or regulatory changes. The date of the last update is shown at the top of this page. We encourage you to check it regularly.